FAQ

Frequently Asked Questions

IS THERE A GUIDE TO CHOOSE MY SIZE CORRECTLY?

Wrap and pull on skirts are one size & they have three different lengths to choose from: short, medium or long.

For more info go to: Size Guide

HOW DO RETURNS WORK?

All orders may be returned for a refund within 30 days of reception if they have not been washed or used.

For more info go to: Refund Policy

HOW CAN I EXCHANGE MY ITEMS?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

DO YOU SHIP GLOBALLY?

Yes we do! We offer international shipping to most destinations worldwide.

HOW MUCH IS SHIPPING?

Each order is charged at a flat rate of 5,00€ for standard shipping in Spain; and 16€ for the rest of the world.

*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country.

HOW LONG DOES SHIPPING TAKE?

Please allow 1-2 business days for your order to be received and processed by our warehouse team. From then, Standard Shipping for SPAIN: 4-7 business days to most major cities. INTERNATIONAL: will take 10-14 business days

For more info go to: Shipping Policy

WILL I GET A TRACKING NUMBER?

Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details cannot be supplied on weekends.
Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is changed to 'Shipped' after the package is already in transit.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: contact@bravaballerina.com