Shipping policy
DO YOU SHIP GLOBALLY?
Yes we do! We offer international shipping to most destinations worldwide.
HOW MUCH IS SHIPPING?
Although sometimes we offer free shipping campaigns, each order is charged at a fixed cost of 5.00€ for standard and 8.00€ for express shipping within Spain, or 16.00€ internationally.
Our shipping price is a flat rate regardless of location or how many pieces you order.
*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country. For more information see below.
HOW LONG DOES SHIPPING TAKE?
- SPAIN: Please allow 1-2 business days for your order to be received and processed by our warehouse team. From then, Standard Shipping: 4-7 business days to most major cities.
- INTERNATIONAL: Please allow 1-2 business days for your order to be received and processed by our warehouse team. From then, orders will be shipped and will take 10-14 business days.
During peak and holiday periods, shipping timeframes may be subject to change. Please refer to the shipping timeframes quoted at the checkout for shipping to your destination. Please note, we cannot ship to PO Box or APO/Armed Forces addresses. Please note, COVID-19 may affect some delivery timeframes, with some courier services occasionally experiencing unexpected delays in transit, or delays in the providing tracking details.
HOW LONG AFTER PLACING MY ORDER WILL IT BE SHIPPED?
Please allow 1-2 business days from when your order is first placed for the warehouse to pick and pack your order for shipping. Orders are shipped Monday to Friday. During peak and holiday periods, processing timeframes may be subject to change and getting your order on the move may take longer than expected. We thank you for your patience during these times.
WILL I GET A TRACKING NUMBER?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details cannot be supplied on weekends.
Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is changed to 'Shipped' after the package is already in transit.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: contact@bravaballerina.com